Frequently Asked Questions

Most extended health plans cover services provided by Registered Psychologists, Social Workers, and Speech-Language pathologists, Occupational Therapist and clinical counsellors. Contact your provider to check your specific plan.

Fees vary depending on the clinician, service type, and session length. We’re happy to provide a detailed fee guide upon request or by connecting with your individual clinician. Some clinicians may offer direct billing to insurance providers, while others provide receipts for reimbursement. Please check with your provider and insurer to confirm coverage.

Although cancellation policies are clinician specific in regards to their cancellation notice period and billed rate for a missed or late canceled session, most clinicians generally require 24 hours notice for cancellations. Your clinician will explain their cancellation policy to you during your initial intake session.

Contacting your clinician directly is the primary method of contact for cancelling or rescheduling appointments. You can find our clinicians direct emails here for all your scheduling needs and alterations. (https://reposewellnesscollective.janeapp.com/) We understand that life happens- please don’t hesitate to reach out if something comes up.